Help and contact
Support
Help with Quadro: what it is, how to report an error in the data and how to reach a person.
What Quadro is
Quadro is an independent service and is not affiliated with or endorsed by the Portuguese Padel Federation (FPP), TiePlayer/TieSports or the clubs featured.
Corrections and removal
To request a correction or report a concern about a photograph, artwork, personal information or other content, contact support@quadropadel.pt. Please identify the content and explain your concern. We will review requests promptly and correct, restrict or remove content where appropriate. Privacy requests can also be sent to privacidade@quadropadel.pt.
Report a data error
Write to support@quadropadel.pt with the page address and a description of the error. You can include a screenshot to help identify the content.
Ask for a profile correction
To request the correction or removal of personal information on a player page, write to privacidade@quadropadel.pt. Identify the page or player and explain your request. A change in Quadro does not change the records held by the organisation that originally published the data.
Response time
Quadro is maintained by one person, as a best effort. Expect an answer within a few days; requests about personal data are handled first.
Frequently asked questions
Why is my ranking different from the FPP site?
Quadro shows a snapshot of the tables the federation publishes, refreshed daily. If the federation republished a table after the last refresh, or your points changed today, the official site is ahead. Every page states the date of the snapshot it is showing.
Why are there no draws for my tournament?
Draws, pairs and order of play only exist in Quadro where the federation publishes them. Many tournaments publish a pair list but never a full draw, and some publish nothing before they start. Quadro does not invent the missing parts.
How do I get notifications?
In the iOS app, follow a tournament with a published registration deadline and allow notifications to receive local reminders. Unfollowing cancels those reminders. This release does not send remote ranking or result alerts; the website sends no notifications.
How do I delete data saved on my device?
This release has no accounts. Unfollow players and tournaments to remove favourites; unfollowing a tournament also cancels its reminders. To request removal of public player information or data from an earlier test version, use the privacy contact listed on this page.